Laptop microphone not working when connected to docking station. Now I have some external speakers.
Laptop microphone not working when connected to docking station Hello, I'm using HP laptop with a docking station having two DisplayPort outputs. The same laptop/docking station combo works normal at my work office. After I select that, the audio is routed to that output. Leave unplugged for 1 minute for power to dissipate (3. This is not a USB mic. For a while I there was no problem and I heard the sound over the headphones connected to the docking station. The same Acer works on our office docking hub which is a HP USB-C G5 Essential Dock, but has never worked with my home docking station from Bonelk. Thunderbolt software reloaded but nothing is working. My dell laptop precision 7520 which has a single usb-c port works seamlessly with the setup using only one of the docking stations output cables. Changing NOTE: Dell Docking Station WD15 does not work with all USB-C ports. Q: Will the dock work with Apple Super Drive? A: No. Download and install drivers for Dell UD22 docking station. 0; If USB device cannot be detected by the PC, power Off/On the docking station or plug Out/In the If your docking station is acting up, start by checking all cable connections and ensuring they’re secure. I want to fix the monitor to which audio output will be passed on over DisplayPort. the laptop is connected to my Dell docking station, which is connected to a mouse, a keyboard, and two HP monitors. Right-click the speaker icon on the task bar and choose View Volume Controls. Try plugging the USB device into another port. Begin by checking all the cables and connections to ensure they’re securely plugged in. The first 2 days of the course they worked great. I have an Acer predator that it works perfect on. Audio output is working but microphone not. Disconnect docking station from host computer, then disconnect the dock's power adapter from power. Before you begin troubleshooting. USB port 1 x headphone or microphone combo (front) Network ports: 1 x Gigabit Ethernet (RJ45) USB ports: 3 x USB 3. Also, when I try to launch sound settings or setting in teams it hangs and will not load. Step 5: Connect speakers, headphone, or microphone Step 6: Attach Ethernet cable to the RJ45 port for stable wired Ethernet. 5mm headset connector has 4 "poles", one each for left channel, right channel, microphone, and electrical ground. 0 between the laptop and docking station, but I do not have any USB 2. Unplug the dock and open the laptop and wait 5 to 10 seconds, sound works fine, mic works fine. The laptop lid is closed generally with the two monitors working as an extended desktop The sound of my notebook works fine if I use the built in speakers or the built in audio jack. Oddly, when I try to use Cortana it works and when I open up the sound settings and test the microphone I see it's responding to any sounds I make. The problem does not repro using the USB 3. Managing contracts and warranties for your business Causes of a Laptop Microphone to Stop Working . Docking station not recognized. 5mm its disabled and the only mic that works is the Laptop Mic and sounds bad. Update Docking Station Firmware. Hard Drive: Up to 2TB PCIe NVMe M. If I disconnect from the docking station at home, my audio works fine. Hello, The microphone is working fine when undocked but doesn't work when connected to the docking station. To troubleshoot the circuit, you may need to check whether the connection is strong and whether there is a lack of contact throughout the circuit. Solved. Also, we have a review of the best docking stations for Windows laptops. On the online store specifications mentioned that USB C is USB-C 3. 5. Put the G5 dock between HP Z-book and a KVM switch. ; Plug AC power into the dock. Thunderbolt Docking Stations Not Initializing at the Login Screen When on a Domain. A 3. ; Plug the dock USB-C or Thunderbolt cable back to the My microphone is not functioning properly. Boot up your laptop from a shutdown position (not restart). Allow the laptop to re-fresh (I would verify that sound is still coming from the laptop at this point) 4. If your docking station is not recognized, you can connect to AC power while undocked and then try a two-button reset. I would like to make sure first on the details of the concern and set up: you have a Surface connected to a dock then an external monitor connected from the Mini DisplayPort of the dock to an HDMI port of the monitor but not getting audio from the monitor. Most modern docking stations support various operating systems, but it's essential to double-check. 1 Gen 2 Type-C connector. On paper, everything should work fine. Browse to the Dell Drivers & Downloads page. Recently upgraded to Windows 10 and now when I undock and open the laptop all I get is a black screen. Connect the Docking Station to Power. When a headset is connected to a Docking station it causes all other devices that are connected to lose connection with the Docking station. Plug in the headphones. Loose or incorrect connections are often the culprits when a microphone isn’t working. This is regardless of using the headset or not. If you’re having trouble getting your Surface Dock or Surface Docking Station working with your Surface, here's help. Posts. This adapter will allow you to connect the USB-C port on the docking station to the USB-A port on your Surface Laptop 2. The headphone jack on the docking station does not work. 0-88-generic I have the same problem in my Dell e7440 and my docking station Dell Pr02x . 0-88-generic Hi Miguel Orozco2, . However, whenever I close the laptop so I don't see its screen, it shuts off the system. ; Plug the dock USB-C or Thunderbolt cable back to You've probably already tried this, but posting if not: The Headset/Microphone cannot work properly on the dock audio port Disconnect and reconnect the dock from the system. RCA: RCA Connector: Some older speakers and docking stations may have RCA inputs. Affected Platforms: Dell Thunderbolt Dock TB15; Dell Thunderbolt Dock TB16 I am currently running a personal laptop with windows 11 (Lenovo IdeaPad 5) through a HP USB-C docking station. g. For more info, see Download drivers and firmware for . The sound comes out of the docking station speakersno matter what I do. My preference is use only external monitor when connected to docking station. Check if the output port works fine. The monitors are detected if I plug them directly into the laptop's HDMI or VGA ports. Otherwise, go to the next step. USB port does not The docking station does not turn on. Since getting the docking station, if I log in to a Teams call, the other parties cannot hear me. The Dell Docking station is a must-have tech as computers and laptops limit our ports. Even if the notebook is connected to the docking station the sound comes out of the internal speakers or through the built in audio jack. I have updated drivers and checked that the USB root allows the power management. 1,041 135 76 I don't want my brand new laptop to constantly be on charging mode in order to minimize battery depreciation but I do plan to use it mainly connected to my docking station. If I plug the headphones directly into the laptop, they work fine. The really weird thing is that the audio device disappears when I do this If my HDMI monitor is I restarted the computer this morning and the Blue mic plugged into the dock no longer works. Cable Type Connector Type Compatibility; 3. It is frustrating to MANUALLY turn off the laptop monitor in display settings (configure use only external monitor) everytime. Set TV as default. Identifying the correct docking station that works best with your Dell laptop is important for optimal experience while using a docking station. 2 Solid State Drive Operating System: Windows 11 Pro Display: 15. Random bugs, settings on your computer, or issues with your monitor may cause detection problems on your Since Hardware profile is gone, every time I connect my Windows 11 laptop to docking station, I had to manually disable laptop screen. These are connected to two monitors with inbuilt speakers. Ensure the docking station's firmware is up to date. Does your headset have 2 jack connectors P2 (two black or white lines) or a single jack connector P3 (three black or white lines)? My headset have a P3 jack connector, it has an integrated microphone and its jack goes into a small jabra component which in turn is wired to my notebook via usb. Dell USB Dock D3100 supports up to three displays when connected to your computer using the USB 3. 2 Gen1. Ensure compatibility between your headphones and the docking station, identify the audio output ports on the station, and connect the headphones using the appropriate cable or adapter. USB Type-A to Type-C cable, and an HDMI cable The Microphone, and Echo Canceling Speakerphone are not supported in this selection. Note: You might need to configure when the laptop is connected to docking station (HP ultraslim docking station) and the earphones are connected to 3. I restarted the computer and the dock speakers do not work either. but as soon as I plug it into Key Features and Benefits: CPU: 11th Gen i7-1165G7 Processor (4 Cores, 8 Threads, 12MB Cache, 2. 10 Best Backpacks for Disney World Adventures: Comfort Meets Style January 15, 2025 10 Best AMD Laptop Docking Stations for Ultimate Connectivity and Performance January 15, 2025 10 Best Laptops Under $500 That Deliver Exceptional Performance January 14, 2025 10 Best Laptops for Zoom Meetings: Stay Connected and Have issues connecting to the Dell docking station WD15. Ensure that the Waves MaxxAudio Pro software is installed from the Microsoft Store. Hi, We recently updated some of our notebooks, which now have an NVidia graphics card. ; Download and I have the HP USB-C Dock G5 docking station (and its connected to the hp pavilion x360 14 2-in-1 laptop) and whenever the docking station is plugged into the laptop, the laptop is constantly being charged. But the laptop fan is basically running non stop, enough to make it more than noticeable. 0; If USB device cannot be detected by the PC, power Off/On the docking station or plug Out/In the I connected an Ubuntu laptop to a docking station, and a pair of headphones to the docking station. If you plug a microphone into the mic jack on the laptop, the mic works fine. The mouse and keyboard are working through the docking station but not the monitor. Directly connected to HP laptop is working. 1 x headphone or microphone combo (front) Network ports: 1 x Gigabit Ethernet (RJ-45) USB ports: 2 x USB 3. Ensure that the computer is connected with the docking station. After updating to Windows 10, no monitors that are connected through the docking station are detected. 0 I connected a HP Pavilion 14 to Docking station HP G5 Usb-c via USB-C port in the laptop. When i connect docking station cable the light on the cable is not on. 6. After installing the Workstations, we realized that the Displays don’t actually use the NVidia card, but instead work on the Intel Integrated Graphics when connected through a dockingstation. When I plug it into one of the laptops (running Windows 11), the peripheral devices work that are connected to the USB ports on the docking station, but the displays remain dark, and says there’s no input on the two monitors connected to the docking station. Connect all the sharing monitor(s), keyboard, mouse, and other sharing devices (such as speaker, webcam, or microphone) Power Adapter Port: This port is used to connect the docking station to a power source, ensuring that your devices receive power. I have two relatively new HP laptops, I just bought this docking station . 5mm: 3. Moving the person to a different cubicle and the headset works in the Docking station at that cubicle, but does not On the docking station there is a headphone jack which I'd like to automatically connect to my speakers when the system is docked. it is connected) but won't transmit data. Can someone please help? Geoff. Now there is no audio anymore when the computer is connecting to the docking station. I hear a beep and then another beep but my 2nd and 3rd monitors will not connect. The laptop will not connect to any of My setup is WD19TB dock with 7400 latitude (i7, 16gb, etc) and 2 external monitors connected to the dock, along with ethernet and bluetooth keyboard. When im connected to the external monitor i need to have scaling at 100% or things look bad. How do I get my new Acer laptop to work with external monitor or docking station? petercoleman Member Posts: 2 New User. Sound is now coming out of the laptop speakers even when the laptop is docked. Microphone not working when I'm connected headset to docking station. Laptop microphones can stop working as the result of a variety of software and hardware problems, including issues with settings, configurations, and even driver conflicts. " From there, navigate to "Power Options" and click on "Choose what closing the lid does" on the sidebar. 15. ; Select the If your audio and video devices aren’t working properly when connected to a docking station, troubleshooting the connectivity issues is crucial. (Usually resetting the docking could solve many unexpected problem) (1. Download and install drivers for Dell WD22TB4 docking station. All of this was working before. Plugging into the docks freezes laptop completely. Connected to the docking station are two external BenQ GL2250 monitors via display port, and a Logitech MK320 keyboard/mouse. My work computer, my other HP laptop and my sons HP laptop all connect automatically. Wondering if there is a driver missing or something. See our Guide to Dell Docking Stations. The docking station is Mokin Model no. But it does not seem to work with Windows 10. The webcam does not work or is not detected while using the following applications: Ensure the cabling from the Monitor to the computer or docking station is correctly plugged in. To update your Dell docking station firmware and driver, follow these steps: Head The laptops that have problems are a - 8371876. Your laptop will now recognize the external monitor and will acknowledge its presence. If the original power adapter for your docking station isn’t working, you may be wondering if you can use a different HP EliteBook 840 G6 and Ultraslim Docking Station not displaying on two monitors when laptop display. Check the LED on the AC adapter plug. I also have a D3100 USB3 docking station. 7 REPLIES 7. With Windows 7, when I undocked the laptop and opened it, the screen turned on and I could pick up where I left off. At work the docking station is perfect and uses an Ethernet cable. Unplug the headphones. CharlieItuah1. keyboard, I typically use a Plantronics headset for Teams calls (3. Docking station not working after windows update. Undock the laptop. My laptop is hooked up the a docking station and I can hear the Skype audio just fine through by external speakers but the microphone does not work and I cannot even select any options for the microphone. To check compatibility, start by reviewing the specifications of both your laptop and the docking station. We currently have the displays connected directly to the notebooks. Check if the monitor works properly. This method allows you to bypass the charging feature of the docking station while still benefiting from its other functionalities. Plugging directly into laptop, windows will lose it on a reboot and have to resets the usb. Ensure the correct playback device is selected on your computer. If the dock is connected to the power adapter, you cannot see the LED light on, which means that your dock is not connected to the power supply at this time, then the dock does not work at this time. Allow the docking station to auto reset. Now I have some external speakers. Just a few days ago, the speakers stopped working. Q1：Why does this docking To connect your Dell docking station to your Microsoft Surface Laptop 2, you will need to use a USB-C to USB-A adapter like this adapter here: USB-A to USB-C Adapter - Microsoft Store Apps. Docking station is a OKX USB C Laptop Hub which call for laptop to have USB 3. Alternatively, we have a comprehensive guide on Windows 11 not detecting docking stations and the steps for fixing the problem. For now, we have a hybrid work environment, which is excellent. Browse to: Dell Drivers & Downloads page; You can click Detect laptop to auto-detect your product. Since Hardware profile is gone, every time I connect my Windows 11 laptop to docking station, I had to manually disable laptop screen. Logitech H650e very problematic but happens for other headsets. I only get these problems with the Surface Laptop Studio. Ensure that your docking station is placed in a suitable environment, away from direct sunlight, sources of moisture, or excessive dust. My microphone does not work when my laptop is docked. As a result, many of us work from home with equipment provided by the company. I only mirror my laptop screen on the If your laptop still does not charge when connected to the Docking station, move on to the next solution. 5mm left panel jack of the laptop itself, microphone does not This happens when I connect a DL-3xxx or DL-5xxx based USB docking station to PC via a USB 3. 5mm Jack: Most speakers and docking stations support this standard audio cable. Both monitors are connected to the docking station: one through an HDMI cable and the other through a DisplayPort. When I plug anything into the laptop's headphone jack, there's a popup that asks me what kind of device I've connected. Enter your computer’s Service Tag in the Enter a Service Tag or Express Service Code field. Memory: Up to 64GB DDR4 RAM. Playback the recording: After recording, play back the audio to check if the microphone is working I recently purchased a HP Laptop 15s-fq2625TU (Windows 11) and it will not connect to my dock so I can use the dual screens. 2. Connect docking station to host computer, then connect USB I have a problem with Microphone when headphones are connected via HP USB A/C Universal Dock G2 to HP laptop Zbook 14 G9. If you’ve connected and set up a docking station on your Windows 11 laptop, read this post to learn how to identify the docking station in the Device Manager app. Go to the properties of the WIFI, "Control Panel\Network and Internet\Network Connections", Right click on the WI-FI adapter, Properties, Configure, advanced, Power output. ; Select the Operating System. 5mm its disabled and the only mic I have tried multiple headphones that connect via aux cable and for none of them I could find their microphone getting detected. This step is crucial in ensuring that both your laptop and docking station receive the necessary power supply to function properly. The fan constantly runs when connected to a docking station. And connect the desktop (HP Omen) directly to the KVM switch. If you try to plug it into the mic jack on the docking station, the mic doesn't register, even after a reboot. Disconnect docking station from host machine and power adapter (2. For some reason we are unable to get Teams to use the microphone on the dock station. 0 (rear) Connect the monitor to the docking station using the HDMI/DisplayPort cable provided with the monitor. Turn the external monitor on and set to HDMI screen. If you wish to use external monitor attached to the docking station, you will have to change it to 50%. PC Data Center > Laptops > Edge Series laptops (ThinkPad) My audio of my Elitebook 840 G9 is not working but only when it is connected to the USB C G5 docking station. Or click Browse all products to browse to your computer model. Make sure the monitor’s speaker volume is not turned down or muted. Leave unplugged for at least 1 minute for power to dissipate. The dock has a monitor, speakers, mouse, keyboard, and disk drive attached. 0 docking station via USB or an external Hi my system setup as above is a Dell external monitor connected to a Dell docking station WD19DCS which has 2 USB-C connectors for connecting to a laptop. To connect the docking station to power, follow these steps: Plug the power adapter into the power port on the docking station. The UGREEN USB C Docking Station, 9-in-1 Dual 4K@60Hz extended DP dock may be the perfect choice for both Windows PCs and MacBooks. Understanding the common issues with Thinkpad docking stations and identifying the symptoms of a malfunctioning docking station is crucial for troubleshooting and resolving problems. PC Data Center Mobile: Lenovo Laptops & Ultrabooks Tablets Desktops & All-in-Ones Plug in both ends of the HDMI without the laptop on. Docking station is connected via usb-c. Broken hardware devices probably cause hdmi not working. 3 LTS Architecture: amd64 Running kernel: 4. I have the same question. USB devices are not working when connected to the docking station: Ensure that the Dell provided USB cable is used to connect the Dell Dual Video USB Docking Station D1000 to the Computer; Ensure that the computer supports either USB 3. The Laptop do not find the extra display when opening the display module in settings. ; Plug the dock USB-C or Thunderbolt cable back to the Connect the microphone: Plug your laptop’s microphone into the microphone input of the device you are using for testing. If this does not help please reset the docking. 04. (Image credit: Future) On your laptop, open the Control Panel and click on "Hardware and Sound. I'm now using the same HDMI to connect to the docking station and then connecting the docking station to the laptop using USB-c port on the laptop. I am taking an online course and need to use my headphones so as not to disturb everyone at my house. I updated all drivers and checked that privacy setting I have a WD19TBS Dell docking station and when I plug it in the USB ports work but the DP and HDMI ports don't work for some reason, I installed all the latest drivers but still doesn't work but I pretty sure it has to do with permit the dell docking station to work because I used it on my MacBook and it worked but how would this work on my Lenovo laptop We have recently purchased some Phillips 241B dock stations to be used with work laptops - the docks have built in webcam and microphones. Make sure your microphone is securely plugged into the correct port on your computer. Connect docking station initially into power only and confirm indicator light is on Download and install drivers for Dell HD22Q docking station. Depending on the orientation of the female usb-C that connects to the docking station and to the pc via usb-C (so the part not attached to the pc, but the part that connects to the male usb-C of the docking station, let's say that "eats" it) the jabra would work or not. How can I close it and not lose the Hi my system setup as above is a Dell external monitor connected to a Dell docking station WD19DCS which has 2 USB-C connectors for connecting to a laptop. Next, update the drivers on your docking station to address any software issues. In the first case, use ALSA (Advanced Linux Sound Architecture) in order to check the configuration of the Microphone. This setup requires a headset that supports a two-ring connector, one each for headphone When a laptop microphone is not working, it can be due to a problem with the microphone settings or configuration, device drivers, or even a broken microphone or faulty This article shows you how to resolve when built-in microphone is not working in Windows 10 – ThinkPad. The docking station is registered in devices on the laptop. Peripherals like a keyboard and mouse connected using USB to a Thunderbolt Dock may work in BIOS, do not work at the login The docking station does not turn on. Docking station not properly connected to the laptop – Make sure that the docking station is properly connected to your laptop. Personal accounts. Not only that it comes with 2 DP and 2 HDMI ports, but it also features a very convenient 100W PD Same issues with 5430 and precision 7670 using WD19DCS and DELLWD22TB4 docking stations. After the restart, test the microphone through the laptop docking station to see if Hello, The microphone is working fine when undocked but doesn't work when connected to the docking station. 6" diagonal, Full HD (1920 x 1080), Narrow Bezel, The docking station does not turn on. When I use a USB-C station it leaves open the two side ports on the laptop and I have no issue. Options. If it’s a USB microphone, try using a different USB port. I'm planning to buy a usbc docking station to solve the problem, such that I can just swap the usbc cable between the desktop and the laptop whenever I want to switch. Setup. Unplugged the laptop to go to a meeting and when they came back to their desk to plug it in, nothing worked. 5mm jack), usually plugged in to the laptop itself. Can someone please help? If you want to keep using the laptop's built-in speakers and/or mic Other common causes include a power issue with the docking station, a conflict with other devices connected to the docking station, or a problem with the docking station’s firmware. Check the cables and ports to make sure that everything is plugged in correctly Dock Reset Procedure: Remove the dock USB-C or Thunderbolt cable from the computer. The laptop itself just won't see the docking station and launch. 0 Ports (front) one with PowerShare USB; Ensure that the computer is connected to the docking station. I connected them to the audio jack of the docking station but there is no sound. I’ve tested a separate laptop and do not have this issue. How do I resolve this issue? Same headphones The E-series docking stations have a separate headphone and microphone port. June 2018 edited August 2023 in 2018 Archives. I have a Lenovo IdeaPad. To determine if your laptop is compatible, you need to consider a few factors. I will say, each night I just unplug it, but throughout the duration of the work day, I was wondering if I can prevent that Share Sort My work laptop has two USB-C ports and two USB 3 ports. Disconnect all USB peripherals connected to the dock. We have checked in the Teams settings to ensure the correct mic is selected - this mic works fine with audio recorder. ; The dock LED on the power button should blink three (3) times. Dell frequently releases updates for their docking stations to improve compatibility and performance. HP Laptop with Windows 7 is on a docking station. 0 port directly on the laptop, so it seems specific to the docking station or the act of docking/undocking with it. 3. I also have a docking station at work which is connected to a 27 inch QHD monitor. "2020-01 Update for Windows 10 Version 1903 for x644 based system (KB4497165)" Laptop, Pro 5thgen, Pro 6, Book 2 and Go : Press and hold the Power button for 20 seconds (eg: screen or usage wasn't altered or impacted). You can vote as helpful, but you cannot reply or subscribe to this thread. 70 GHz max turbo frequency). This only happens at home when connected to the docking station. Update Drivers: Make sure the docking station's drivers Headset works in a Docking station, but intermittently disconnects and stops working. NOTE: Dell Docking Station WD15 does not work with all USB-C ports. No matter which app I try to use, Teams, Skype, Zoom, Voice Recorder, etc. However, my desktop is from 2015 and doesn't have an usbc output, only usb 3. Dock the station. Save your personal devices and preferences; Easy access to support resources; Create personal account Business/IT accounts. Hi, After my update yesterday. Reply At my work, we exclusively use Dell products. I have gone through all the settings and made sure the app access was switched on in the privacy settings. 0 or USB 2. Browse to: Dell Drivers & Downloads page; Click Detect laptop to auto-detect your product. If your PC has multiple HDMI output ports, try different ports and see if the problem resolves. Type of abuse. In the BIOS (and probably Dell Power Manager), there should be a battery 'profile' setting, with one of the options being "Primarily AC Use". I suspect it has to do with USB-C port on laptop. One is called OMTP and the other is called CTIA. In conclusion, connecting headphones to a docking station is a simple process. What setting do I need to adjust to allow me to close the laptop? This thread is locked. Change it from 100% to 75%. I'm using Microsoft Teams on Linux with dell latitude 5400 and docking station WD19. Please connect the docking station to your computer using the tethered cable. The USB ports are not functioning on the docking station. Peripherals like a keyboard and mouse connected using USB to a Thunderbolt Dock may work in BIOS, do not work at the login screen, but work after login. Trying the docking station with a different laptop can help pinpoint compatibility problems, and don’t forget to double I have a nearly new Dell Inspiron 15 7000-series laptop. The keyboard connected to the dock completely stops working at that time: Docking Station; USB; 3 people had the same question. MOUC3310 11 in 1 Excessive heat, moisture, or dust can lead to malfunctions. Hello, My laptop by itself runs great, but when I connect it to my docking station, it slows down quite a bit. Alternatively, you can click Browse all products to browse to your computer model. Step 2: Set Microphone as Default Device Compatibility is crucial to ensure that your laptop and docking station work seamlessly together. SHOP SUPPORT. 0 D3100 docking station on my purchase receipt I connected using the HDMI cable directly connected to my laptop (laptop has one HDMI outlet) - and the monitors work. But I have a set of speakers attached to the docking station and Hell Sir / Madam, Just got a new Surface laptop 3, 15". Cannot connect a Plugable 3. I have the same question (30) Report abuse Report abuse. Try to disconnect and reconnect again with the docking station. 0 docking station via USB or an external monitor via HDMI to my new Acer laptop. **Power Delivery (PD):** If you intend to charge your laptop through the docking station, confirm that the docking station supports Sometimes, the simplest solution is the most effective. However, it’s important to note that not all docking stations are compatible with every laptop model. ; Drain any remaining power to the dock by holding the power button for 30 seconds. Then try connecting the monitor to another PC. Without docking station it is working perfectly. The docking station can still run power, and other laptops can connect to it. Ensure that the cables are securely plugged in and free from damage. Harassment is any behavior To utilize a USB-C docking station as an alternative, simply connect your laptop to the docking station using a USB-C cable. 0 (front) 2 x USB 2. e. Disconnect all the cables from the docking station, including the AC adapter. Unbeknownst to me I received an update on May 8, 2018 and now they do not work. I have the same problem and I tried that but it does not work: After clicking the 3 dots and the "Enable" option for the 2 monitors, they stayed the same (as picture) Reply Report abuse Another laptop connected to the same docking station is able to use all displays, is it just this one machine that is not sending information to the external monitors. Would like to keep my new Aspire 5 portable by connecting to a docking station. Connect headphones, speakers, or a microphone for audio purposes: By utilizing these ports, you can connect various peripherals such as external hard drives, printers, scanners, This issue happens for me when using a regular USB docking station to connect my peripheral mouse and keyboard. Adjust the audio settings on both your device and the docking station, then test USB devices are not working when connected to the docking station: Ensure that the Dell provided USB cable is used to connect the Dell Dual Video USB Docking Station D1000 to the Computer; Ensure that the computer supports either USB 3. First, to make sure your Surface is working properly, get the latest updates. Any help / guidance is The docking station does not turn on. If you have an audible alert when your laptop is docked you should hear it now There are several reasons why your mouse and keyboard may be giving you the silent treatment when connected to a docking station. In the Display settings, it still showed the 2 Compatibility is crucial to ensure that the docking station will work seamlessly with your laptop and provide the desired functionality. The dock is plugged into one of the USB-C ports and I wish to connect my external monitor via an HDMI cable. Do you know this issue? Or you have any similar? Distribution: Ubuntu 18. FAQ about this USB C Laptop Docking Station for Windows & Chrome Laptop. To resolve the issue, try troubleshooting the connection, updating your drivers, and checking the docking station’s settings to ensure it is set to recognize Update Docking Station Firmware: You mentioned updating firmware, but it's unclear if that was for the speaker or the docking station. 0 ports to test that. So, the only way I can use the docking station is to keep the laptop open. This was working previously and the only thing I remember that may be relevant was a pop-up window relating to NVIDIA display. Issue: Sound settings shows no audio devices detected and unable to add any. ; Click Detect laptop to auto-detect your product, or enter your computer’s Service Tag in the Enter a Service Tag or Express Service Code field, or click Browse all products to browse to your computer model. A quick reboot of your laptop might also clear up any glitches. Thank you for reaching Microsoft Community. . What I see when I'm looking at the services is that the Windows Audio service is stopped when my laptop is connected to the docking station. Run Windows Update Cannot connect a Plugable 3. I have used 3 different docking stations, 2 different HOs, and a Hi. 0 and displayports. Is there an incompatibility with the Surface Dock and the Laptop You remove any attached accessories that keep the docking station sides from connecting with your device; You’re using the correct docking station for your device; 5. Connect docking station initially into power only. When the headsets are connected to the docking station, the below popup should prompt you to select the Inspect the Cables: Begin by examining the cables connecting your laptop docking station to the computer. Record a test audio: Open a voice recording app or software on the device and record a short audio using the microphone. Do not connect any cables to the docking station for three minutes. It seems the following steps work with 1 major drawback: My Dell > Power > Settings > Peak Shift Hi there, I just purchased an MSI Crosshair and my USB-C docking station does not connect. When I plug anything into the docking I'm using Microsoft Teams on Linux with dell latitude 5400 and docking station WD19. Once the docking station is connected to your laptop, you can now connect any peripherals or accessories to the docking The docking station is not powering on or receiving power. Check the USB ports. In conclusion, if the docking station is not working on your PC, go through the solutions in this article. The minute I disconnect the docking station and reconnect to the call, everything works. But when I use a regular USB port docking station I plug my keyboard into the dock and the Unable to close the lid on my laptop when using docking station without it going to sleep immediately. However, other USB devices (e. But when I use a regular USB port docking station I plug my keyboard into the dock and the keyboard intermittently stops working or repeating the keypress. Waves MaxxAudio Pro . It is being plugged into the "mic in" jack on the laptop/docking station. However, we have a few members of our team who also have MSI gaming laptops at home and they would like to utilitze their Dell docking stations with the gaming Posts. Plug dock back in and after 5 to 10 seconds, sometimes longer, the sound and mic stop working. I've tried testing it out on Zoom, Skype, and even the voice recorder app that comes pre-installed with my laptop. Ensure the audio cable is A second monitor that is not connected to power or poor cable connection will affect your dock, and it won’t work. If my Laptop its open (laptop lid) the mic (Headphone whit mic on jack 3,5mm) works fine in Teams, but if I close the lid, the mic of jack 3. To fix your laptop microphone, you'll have to check the most common issues in each of these categories and fix any problems 1. Make sure the devices are properly powered on and that the correct input source is selected on the docking Thunderbolt Docking Stations Not Initializing at the Login Screen When on a Domain. 10 Best Bargain Laptops of 2025 – Affordable Picks That Deliver Performance January 15, 2025 10 Best Travel Backpacks With Locks for Ultimate Security and Convenience January 15, 2025 10 Best Large Backpacks for Women: Style Meets Functionality for Every Adventure January 15, 2025 10 Best Laptops for Coders in 2025 – Power and If the laptop is docked and the headphones are plugged in, 1. Can I Use Any Docking Station With My Laptop or Is It Specific to Certain Models? Using a docking station with your laptop can be a convenient way to connect multiple peripherals and expand your workspace. BUT, when I plug in an external monitor via HDMI, they no longer work - the audio defaults back to the laptop speakers. The laptop battery is not charging when connected to the docking station. none of them pick up my microphone. Regularly clean the docking station's connectors and ports to prevent dust or debris accumulation, which can interfere with proper connections. To power on your laptop and docking station, follow these steps: Connect the power cord to both devices and plug it into an electrical outlet. 80 GHz base frequency, up to 4. The computer is on and awake, but it seems to not register that the external monitors are no longer connected. I purchased 2 docking stations, one for work and one for home. The dock does not work with Apple Super Drive. Sometimes, a loose or damaged cable can disrupt the microphone’s functionality. › 2018 Archives. Managing contracts and warranties for your business USB devices are not working when connected to the docking station Ensure that the Dell provided USB cable is used to connect the Dell SuperSpeed USB Dock D3000 to the Computer Ensure that the computer supports either USB 3. I do not know what changed and why it stopped @ohtrobinson If audio output works and mic in is the only issue, I suspect you're running into the issue that there are actually two different wiring standards for headsets. My laptop is A515-55-39ND. 4. At home I only have WIFI, when I plug in the docking station the WIFI no longer works, it says it is (i. I have never had these problems with the old Surface Book 2. Make sure that you see the right Microphone and it is selected. I've heard the issue might not occur if using USB 2. It only started when I my workplace updated my laptop from a HP Elitebook G5 with Windows 10 to this new laptop; an Acer TravelMate P4 Spin 14 with Windows 11 in March. The particular port on the docking station is not compatible with Thunderbolt 2, but only Mini DisplayPort. ; Unplug AC power from the WD19 series dock. USB Type-C to Type-C cable. I have an Alogic USB-C Travel Dock Essential (sold to me with the HP Spectre Laptop). ; Download and No sound or buzzing sound from ThinkPad Hybrid USB-C with USB-A Dock or the external display connected to ThinkPad A285/A485. My problem is the 3 displays connected to the docking station is not registered in the Laptop. Dock Reset Procedure: Remove the dock USB-C or Thunderbolt cable from the computer. My work laptop has two USB-C ports and two USB 3 ports. 0 cable and find that audio will not play through audio playback devices When encountering microphone issues with your laptop docking station, the first step is to inspect the physical connections. But I tried it out this morning and it DOES work. Do not connect any cables to the docking station for 3 minutes. Can anyone offer any advice. All was working fine for weeks. **Operating System:** Ensure that your laptop's operating system is compatible with the docking station. This enables me to use a standalone monitor to view and work. Mark Topic as New; Mark Topic as Read I downloaded Intel Graphics Command Center and it was showing that when my two external monitors were connect along with my laptop monitor, one external monitor though on and connected was It says Dell USB 3. First, locate the power cord that came with your laptop and docking I have my laptop connected to a j5create USB-C Triple Display docking station. If your BIOS setup has a USB Enabled/Disabled option, ensure that it is set to Enabled. You can enter your computer’s Service Tag in the Enter a Service Tag or Express Service Code field. Same issues with 5430 and precision 7670 using WD19DCS and DELLWD22TB4 docking stations. I've updated my Lenove T520 laptop to Windows 10. The SuperDrive requires a direct connection. 0 cable. The docking system lets you connect different peripherals to your laptop or PC, such as an external monitor The USB ports are not functioning on the docking station. Restarting the laptop switches the DisplayPort to which audio output is This SEEMS Crazy. If the LED is off, try with a known-good AC adapter. Often, problems can arise from loose or faulty If my Laptop its open (laptop lid) the mic (Headphone whit mic on jack 3,5mm) works fine in Teams, but if I close the lid, the mic of jack 3. As soon as I unplug the docking station, wifi works perfectly again. This setting is supposed to lower the maximum charge threshold so that when the laptop says that it's "100% charged", it's actually only filled the battery to about 85% or so (the exact number is not documented, but the consensus among A docking station is a quick and easy way to make additional ports, features, and functionality available to your laptop. 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